VERSION FRANÇAISE    
 

 

CUSTOMER SERVICE

CUSTOMER SATISFACTION SURVEY

Your opinion counts! Without your comments and suggestions, it's difficult for us to improve our procedures and serve you better. Help us by filling in our survey and answering as many questions as possible. If, however, you only want to draw our attention to a particular situation, please fill in only the appropriate section or skip to the "Additional comments" section by clicking here.

Please note:

  • The fields indicated with a * are compulsory.
  • Redcliff Métivier is the owner's authorized agent and as such, is limited by the conditions set in the mandate received. This means that although all properties receive the same basic service, it is possible that certain specific services (i.e. security escort service, seasonal events) may not be available in certain buildings - in accordance with lease conditions, the property's physical characteristics and the owner's will.
  • Please be assured that your answers will be forwarded directly to the head office and will be treated in a professional manner.
  • Of course, this survey pertains only to services offered by and entirely under the control of Redcliff Métivier.

Thank you for your cooperation!


SECTION 1 - IDENTIFICATION

Name*:
Title*:
Company Name*:
Phone Number*:
Building*:
Move-in date:
E-Mail:

* Compulsory fields


SECTION 2 - CUSTOMER SERVICE

Please select the answer that corresponds to your opinion and feel free to add comments where applicable.

1. The building is clean and well maintained.
   Agree  Disagree Comments:
   
2. We are satisfied with the cleaning of our offices or premises.
   Agree  Disagree  N.A. Comments:
   
3. Our employees feel safe in the building.
  Agree Disagree Comments:
   
4. Our employees frequently work outside of normal business hours.
  Agree Disagree Don't know
   
5. When we have a problem (toilet out of order, burned lights, etc.), help is obtained quickly and the problem is solved efficiently.
  Agree Disagree Comments:
   
6. The management team:
 
a) We know the building manager.
  Agree Disagree Comments:
  Her/his name is:
b) The management team is accessible and tries to its best to help us.
  Agree Disagree Comments:
c) The management team personnel (i.e. building manager, administrative assistant, parking attendant, security, etc.) is generally courteous and outgoing.
  Agree Disagree Comments:
d) We meet the building manager or his/her assistant on a regular basis.
  Agree Disagree Comments:
e) We have met the building manager or his/her assistant approximately times in the last year.
f) The frequency of meetings described above suits our needs.
  Agree Disagree Comments:
g) Support staff is readily identifiable.
  Agree Disagree Comments:
   
7. Personnel dispatched by sub-contractors (i.e. ventilation, elevator repair) is easily identified.
  Agree Disagree Comments:
   
8. The personnel dispatched by sub-contractors (i.e. ventilation, elevator repair), is generally courteous and outgoing.
   Agree  Disagree   Comments:
   
9. Move-in
a) The management team supported us fully when we moved into the building.
   Agree Disagree N.A. Comments:
b) When we moved in, we received documentation on the building and the services offered.
  Agree Disagree Ne sait pas
c) We felt welcome when we moved into the building.
  Agree Disagree Comments:
   
10. Parking (if you do not use the indoor parking, please skip this question and move on to the next question)
 
a) The parking is clean and well maintained.
  Agree Disagree N.A. Comments:
b) We feel safe in the parking.
  Agree Disagree Ne sait pas
c) We appreciate having an attendant in the parking.
  Agree Disagree Comments:
   
11. The documents we receive from the accounting department are detailed and precise.
  Agree Disagree N.A. Comments:
   
12. Accounting personnel answering our questions are well acquainted with our file.
   Agree  Disagree  N.A. Comments:
   
13. We generally feel that the quality/price ratio is fair (i.e. rent paid versus quality of services rendered).
  Agree Disagree Comments:

SECTION 3 - COMMUNICATIONS

14. Internet
  We are aware of the Redcliff Métivier Web site and we consult it to obtain more information on the company.
  Agree Disagree Don't know
15. E-Mail
 
a)

We have received memos, notices or other documents from the management team by e-mail.

  Agree   Disagree
b) We like receiving information by e-mail and would like to continue receiving relevant information in this manner.
  Agree Disagree
  We would like to add the following e-mail adresses to the management team's distribution list:
(addresses :
)
   
16. We receive the Redcliff Métivier corporate newsletter "FOCUS".
If you agree, please complete this question. Otherwise, please move on to the next question.
  Agree Disagree Ne sait pas
 
a) We find it interesting and informative.
  Agree Disagree  
b) We would like to receive additional copies.
  Agree How many? Disagree
c) We would like the newsletter to include articles on the following subjects:
   
   
17. We have, at some point, contacted the head office and were satisfied with the way in which our call was treated.
   Agree  Disagree Don't know
   

SECTION 4 - LEASING

(This section applies to new tenants in particular)

   
18. We contacted Redcliff Métivier about space for lease after:
 

Seeing a leasing sign
Seeing an advertisement in:

a newspaper (please specify)
a magazine (please specify)
other (please specify)
Consulting the Redcliff Métivier Web site.
Being referred by:
None of the above, someone from Redcliff Métivier contacted us.
Other (please specify)
   
19. After contacting Redcliff Métivier, a leasing agent quickly supplied relevant information in response to our questions.
  Agree Disagree Comments:
       
20. During our tour of the space, the agent acted in a courteous and professional manner.
  Agree Disagree Comments:
       
21. During our tour, we found the condition of the proposed space acceptable.
  Agree Disagree Comments:
       
22. The agent who took care of us was well informed concerning market conditions.
  Agree Disagree Comments:
       
23. The agent who took care of us followed-up after our tour.
  Agree Disagree Comments:
       
24. The legal documents (i.e. Offer to Lease, Typical Lease) were available on request.
  Agree Disagree Comments:
       
25. The legal documents we received were clear and simple to understand.
  Agree Disagree Comments:
       
26. After moving-in, we found that commitments made regarding leasing conditions and the condition of the space had been respected.
  Agree Disagree Comments:
       

SECTION 5 : ADDITIONAL COMMENTS

Please feel free to add any comments you consider relevant.


 
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